Service Desk for Employees

Service Desk provides a single point of contact for faculty and staff when seeking assistance with technology problems. You can request assistance by calling the Service Desk at x3333 or

Did you forget your password? You can reset it yourself at Password Reset.

Windows 10 Training  

Windows 10 Features 

Getting started with Windows 10

Windows 10 Quick Reference Card (pdf)

From off-campus please visit and create a ticket or call the Service Desk line by dialing 301-846-2509.

When creating a ticket please include the following information.  

  • description of problem or request 
  • exact error message 
  • how many users are affected 
  • a deadline if known 
  • name, phone number, building and room number 
  • operating system version if known 

If you are calling from a classroom please let us know if you need immediate assistance.

Our Service Desk hours are:
Monday-Thursday 8:00 a.m. - 6:00 p.m.
Friday 8:00 a.m. - 4:00 p.m.
Saturday 8:00 a.m. – 2:00 p.m. (Classroom phone support only)

Except when the college is closed due to holidays or inclement weather.


Contact Us

From on campus dial extension 3333.

From off campus call 301.846.2509.

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