Service Desk for Employees
Service Desk provides a single point of contact for faculty and staff when seeking assistance with technology problems. You can request assistance by calling the Service Desk at x3333 or
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Windows 10 Training
Windows 10 Features
Getting started with Windows 10
Windows 10 Quick Reference Card (pdf)
From off-campus please visit https://servicedesk.frederick.edu and create a ticket or call the Service Desk line by dialing 301-846-2509.
When creating a ticket please include the following information.
- description of problem or request
- exact error message
- how many users are affected
- a deadline if known
- name, phone number, building and room number
- operating system version if known
If you are calling from a classroom please let us know if you need immediate assistance.
Our Service Desk hours are:
Monday-Thursday 8:00 a.m. - 6:00 p.m.
Friday 8:00 a.m. - 4:00 p.m.
Saturday 8:00 a.m. – 2:00 p.m. (Classroom phone support only)
Except when the college is closed due to holidays or inclement weather.