Helpdesk

The FCC Help Desk provides a single point of contact for faculty and staff when seeking assistance with technology problems. You can request assistance by sending an email to helpdesk or calling the HelpDesk at x3333 
 

*Note: You must use your GroupWise email account to submit a request for assistance.

To submit a request for service from off campus you can either send an email to helpdesk@frederick.edu or call the helpdesk line by dialing 301-846-2400 and asking the college receptionist, or by pressing # to dial by extension and entering #3333 (be sure to press the pound key)
In the case of email, a ticket is generated automatically in the same way as on campus. Please provide as much detail as possible. This will assist in a speedier resolution. Example detail to provide:
 

  • description of problem or request
  • exact error message
  • how many users are affected
  • a deadline if known
  • name, phone number, building and room number
  • operating system version if known

If you are calling from a classroom please let us know if you need immediate assistance.

When your request for help is entered into the system, you are given a ticket number that you can use for tracking the status of your request. The technician assigned to work on your problem will contact you to further discuss your request.

Hours of operation are Monday - Thursday 8:00 am to 8:00 pm, Friday 8:00 am to 4:30 pm and Saturday 8:00 am until 2:00 pm except when the college is closed due to holidays or inclement weather. Walk in support is available from 8:00 am until 4:30 pm Monday through Thursday.

To view additional information regarding the FCC Helpdesk please visit our pages on the FCC Intranet (valid login required)