Continuity of Learning – Student Guide
Continuidad del aprendizaje - Guía del estudiante
Breaking News
Visit the FCC Coronavirus/COVID-19 Updates page for breaking news.
Sign Up for FCC Alert
Students, parents, faculty, staff, and members of the community are encouraged to sign up for the FCC Alert System. FCC Alert subscribers receive text, phone calls, and/or email notifications regarding important FCC information.
Virtual Resources
Essential Definitions of Learning Modalities
Structured Remote Learning (SR): The course is conducted entirely online. The class may have online real-time/synchronous sessions that meet at the scheduled class times. Any virtual class sessions held during these times will be recorded for those unable to attend. The student will be unable to enroll in multiple courses with overlapping meeting times. Students should be prepared to meet the deadlines as listed in the syllabus and the course.
Hybrid Remote Learning (HYR): The course is primarily conducted online and there will be periodic on-campus requirements during the scheduled class times. All on campus requirements follow current FCC social distancing protocols. The class may also have online real-time/synchronous sessions that meet at the scheduled class times. Any virtual class sessions held during these times will be recorded for those unable to attend. The student will be unable to enroll in multiple courses with overlapping meeting times. Students should be prepared to meet the deadlines as listed in the syllabus and the course.
Traditional Online (ONL): This course is conducted entirely online. There are no required online real-time/synchronous sessions. Online courses are not self-paced, and students should be prepared to meet the deadlines as listed in the syllabus and the course.
Remote Learning until Monday, July 6, 2020
For the rest of the Spring semester until Monday, July 6, 2020, instruction and College services will be delivered remotely. Students and non-essential personnel should not be on the main campus or the Monroe Center. Students and employees should monitor their College email and the FCC COVID-19 webpage. If you have questions, email assist@frederick.edu or call 301.846.2469.
Please be sure to regularly check this webpage, MyFCC Student Portal, your FCC email, and your course Blackboard sites for important updates and expectations.
Your success remains our top priority. A student help line and email are now available to answer individual questions: Email us at assist@frederick.edu or call 301.846.2469.
Be sure to sign up for FCC Alert at FCC Alert and to check your College email regularly.
Virtual Resources
Contact Information and Student Support Assistance
Contact Information
FCC Faculty and Staff are available at their regular email addresses. A directory of Faculty and Staff emails can be found here.
To view the Program Contact List, click here.
Student Support and Assistance
FCC Support Staff are available to assist and help you. Please contact departments using the following information. If you are struggling to figure out how to get the support you need, email assist@frederick.edu or call (301) 846-2469.
Student Success Funds Emergency Assistance
We understand students may require extra support during this time. The FCC Foundation maintains a Student Success Fund for currently enrolled students needing emergency assistance with food, and other needs. Students can self-apply at www.frederick.edu/studentsuccess. Applications will be evaluated on a case-by-case basis.
Online Learning Basics
Blackboard
- Blackboard LMS will be used to teach courses online, provide access to course materials, and the ability to interact with peers and instructors. Technology requirements for Blackboard are communicated below under “Technology Requirements”.
- Access Blackboard from either a web browser or mobile app.
- Change your Blackboard notification preferences to alert you via email when a new announcement is posted for your course(s). Learn more.
- Check your MyFCC email account regularly for updates from the College and your instructors. Blackboard notifications will be sent to this email address.
- If you have questions for your instructor, search for answers in the Q&A forum on Blackboard or post a new question to get a response from your instructor, typically within 24 hours.
- Actively participate in your online course. Logging into an online class is not sufficient, by itself, to demonstrate academic attendance.
Academically related activities that count towards attendance can include, but are not limited to:
- submitting an academic assignment
- taking an exam, an interactive tutorial or computer-assisted instruction
- participating in an online discussion about academic matters, and
- initiating contact with a faculty member to ask a question about the academic subject studied in the course
- Monitor your progress in the My Grades section of Blackboard. The Grade Center provides a single location where you can monitor activity due dates, review test scores and attempt results, access assignment grades and feedback, and receive general comments from your instructor.
Office 365
FCC Office 365 has a range of tools available for students including Outlook, Word, Excel, PowerPoint, OneDrive, and Stream. Login with your MyFCC email to access these resources.
Install Microsoft Office 365 on your device.
Online Library & Tutoring Resources
Library Services
The Library is available online to support students, and all resources can be accessed at www.frederick.edu/library. In addition, the link to the Library page is automatically embedded in your Blackboard Courses under the “Library Resources” button.
The most relevant resources include:
If you have any questions or need help finding resources, go to https://answers.frederick.edu to submit questions. Librarians will be monitoring the queue during normal hours Monday – Thursday, 8:00am – 7:00pm, Friday, 8:00am – 4:00pm, and Saturday, Noon-3:00pm.
Live Chat is now available Monday – Friday: 11am – 3pm, and an email form may be submitted at any time.
Online Tutoring and Learning Resources
Virtual Academic Coaching
Students can request a 1-hour virtual academic coaching appointment with FCC learning assistants through the learning centers website www.frederick.edu/tutoring
Online Tutoring
- Students have access to online tutoring for many introductory courses, including English, writing (all courses), accounting, math, statistics, biology, chemistry, economics, and computing. Includes PDF how-to guides.
- To connect, log into BLACKBOARD. Click “ONLINE TUTORING,” under “TOOLS.”
Online Learning
- Study skills advice for learning online: Creating study plans, building schedules, getting organized, and more.
More tutoring-related questions? Submit questions: https://answers.frederick.edu
Technology Requirements
The course management system adopted by FCC is Blackboard Learn version 9.1. All of the requirements below refer to compatibility with Blackboard 9.1. Blackboard is integrated into almost all courses at Frederick Community College. Since you are required to use Blackboard in your courses, it is necessary that you have access to a computer, laptop, or tablet.
Internet Access
You must have access to the Internet. A broadband Internet connection is preferred, but not required. It will be helpful to have a back-up plan in the event that you have technical difficulties and are unable to use your internet connection for any period of time.
Free Internet Access Through Comcast
For any students who do not currently have internet access, Comcast (Xfinity) is providing free internet access to the community through hotspots. You can visit https://wifi.xfinity.com.
Comcast (Xfinity) is also offering a service called Internet Essentials; a low-cost internet service to those who qualify. Visit https://www.internetessentials.com for further information.
If you need help finding access to computers and/or the internet, send an email to assist@frederick.edu or call 301-846-2469.
Supported Operating Systems and Browsers
We recommend that your device is fairly current, and all of your software is up-to-date. In order for Blackboard to function properly on your computer, you must use a compatible operating system and web browser. To verify that your device is up-to-date, click here. To check the supported browsers, plugins and operating systems supported by Blackboard, click here.
Software Requirements
Before registering for a course, be sure that you have checked the software requirements. Some courses may require students to have access to specific software applications. Frederick Community College provides all students and employees with Microsoft Office 365 for home use. For instructions on how to obtain your free install, please click here.
Email
FCC provides every student with an email address. You are required to use this email address for all communication regarding classes. To access your email, please click here. Instructions for how to log in to your myfcc.frederick.edu email address are on the login page.
What do I do if I need help accessing my Blackboard login?
For assistance, the IT Help Desk is available between the hours of 8:00 a.m. to 4:00 p.m., Monday through Friday. You can either call 301-846-2509 or submit an online request by clicking here and a technician will respond back to you within these hours.
Computer & Internet Basics
To successfully participate in an online course or online component of an on-campus course you need a basic knowledge about your computer and how to perform frequent tasks, such as managing files, handling e-mail, and attaching or uploading documents. Students should have basic familiarity with the Internet, including locating web sites, downloading files, participating in chats or discussion lists using email, including attaching files to e-mail communications. Click the links below to view tutorials on the computer and internet basics you’ll need to know.
Free Internet Access Through Comcast
For any students who do not currently have internet access, Comcast (Xfinity) is providing free internet access to the community through hotspots. You can visit https://wifi.xfinity.com.
Comcast (Xfinity) is also offering a service called Internet Essentials; a low-cost internet service to those who qualify. Visit https://www.internetessentials.com for further information.
If you need help finding access to computers and/or the internet, send an email to assist@frederick.edu or call 301-846-2469.
Important Cybersecurity Information
Computer and Internet Safety
During times of crisis like COVID-19 pandemic, cyber criminals try to take advantage and exploit the situation with phishing messages and other scamming tactics. Cybersecurity during this time of online/alternative instruction is very important, so be vigilant of suspicious emails. Here are some tips to identity phishing emails:
Reviewing emails: Scan emails received from outside the College. If any email has the “EXTERNAL” banner in it, be sure to examine the content before taking any action.
Think before you click: Cyber criminals are taking advantage of people seeking information on COVID-19. They are distributing malware campaigns that impersonate organizations like the World Health Organization, the Center for Disease Control, and other reputable sources by asking you to click on links or download outbreak maps. Your best defense is to think before you click and go directly to a reputable website to access the content directly instead.
Look out for urgent language: If you are asked to click on a link, or provide personal identifiable information (PII) in order to receive a benefit, Do Not respond! Instead, question the email’s content, contact a trusted source, and reference the email.
Here are other resources and tips to aid you in practicing secure computing:
Questions may be directed to the IT Help Desk at (301) 846-2509 or by emailing ITSupport@frederick.edu
Accessibility
The College is committed to providing academic accommodations for any student with a Student Success Plan (student accommodation plan). All videos and multimedia used in online courses are captioned. Additionally, Blackboard provides alternative formats for all course documents, depending on the student’s preferred learning style.
Services for Students with Disabilities (SSD):
Services for Students with Disabilities (SSD) at FCC assists and supports eligible students with disabilities. Please contact SSD if you have questions regarding online learning accommodations.
Important FAQs for Credit Students
Class Information
- How will my course(s) be taught?
Existing online classes will continue to be taught online. Face-to-face and Hybrid FCC classes have been transitioned to online. Some courses may be canceled; if this happens a statement saying “Semester interrupted by COVID-19 Pandemic” will appear on your transcript. Please check your myFCC email daily and log into the Blackboard site of each of your classes for more information. As of March 17, all internship and clinical sites are suspended. If you have questions around this, please contact your instructors or program managers.
- What if my class moves online but I can’t participate online?
FCC recognizes that there are factors that may make it difficult or impossible for you to transition to online learning. If you are concerned about your ability to transition to an online course and would like to discuss alternatives, immediately email emailadvising@frederick.edu, or contact your regular advisor if you have one. You are expected to continue to participate in your classes unless you specifically request alternatives such as an Incomplete, Withdraw, or Pass/Fail. If you are receiving federal financial aid (Federal Pell Grant, Federal SEOG, Federal Direct Loans) and would like to discuss the impacts to your financial aid, please email financialaid@frederick.edu.
- How do I drop my class(es)?
You should make every attempt to continue in your class(es). Dropping or withdrawing from a class may delay graduation, have financial aid implications, and/or impact your academic or career goals. We want to make every effort for this transition to online learning to be successful, and not impact your path here at FCC.
Please contact advising to explore the options you have for completing your courses this semester.
If after you consult with an advisor, you determine that a drop, withdrawal, or audit is warranted, email registration@frederick.edu or call 301-846-2610 with the name(s) of the class(es) you wish to drop.
If you are receiving federal financial aid (Federal Pell Grant, Federal SEOG, Federal Direct Loans) and plan to withdraw from all your classes, the financial aid department is required to complete a Return of Title IV calculation. It is recommended that you email financialaid@frederick.edu prior to the withdraw, to see how this will change your financial aid awards that have been disbursed.
- What kind of device or Internet connection will I need to take my classes online?
You must have access to the Internet. A broadband Internet connection is preferred, but not required. We recommend that your device is current, and your software meets the necessary standards.
To verify that your device is up to date, click here. To check the supported browsers, plugins and operating systems supported by Blackboard, click here.
There is a Blackboard Tutorial online as well as a link to download the (optional) Blackboard app. Note: It will be challenging to complete some courses on a cell phone; please be in touch with your instructor if you have questions about this.
- What do I need to know about being an online student?
You will be expected to spend at least the same amount of time as your regular classes during the transition to alternative teaching. If your course moves to online, you must check in online at least twice a week, and preferably daily. Set aside plenty of time to spend on your classes.
Cost and Finances
- Can I receive a refund?
If your class is canceled by the college, you will receive a refund according to Section VII of the FCC Tuition and Fees policy. To make an appeal to the Tuition Refund Committee, students should complete the Student Appeal for Tuition Refund.
- Will my automatic payment plan continue to withdraw funds?
Yes, if you have signed up for a payment plan, payment(s) will continue to be automatically withdrawn from your checking/savings account or major credit card on the 5th day of each month that payment is due. If you have other questions, please call Student Accounts at 301.846.2658 or email StudentAccounts@frederick.edu.
- How might this affect my financial aid?
If you are in a 7-week class starting on March 18th, and you begin attendance in the class, after attendance is verified by your instructor, financial aid funds for this class will be disbursed. If you are unable to begin attendance in the class(s), please withdraw from the class(s) and your financial aid awards will be adjusted as needed.
If you have questions about how this will change your financial aid award amounts, please email financialaid@frederick.edu.
If you are receiving federal financial aid (Federal Pell Grant, Federal SEOG, Federal Direct Loans) and plan to withdraw from all of your classes, the financial aid office is required to complete a Return of Title IV calculation.
It is recommended that you email financialaid@frederick.edu prior to the withdraw, to see how this will change your financial aid awards that have been disbursed.
- What if I have questions about financial aid, paying my bill, or my scholarship?
Financial Aid staff are available to help you apply for local, state, and federal aid options including scholarships, grants, work study positions, and student loans. If you have specific questions about your financial aid eligibility, please contact the financial aid at financialaid@frederick.edu or call 301-846-2620. If you have questions about your current bill, please email studentaccounts@frederick.edu.
- I am a student employee at FCC, will I still be paid when the College campus is closed?
Yes, if you are working on campus as a work-study student, you will still be paid for the hours that you were scheduled to work. No action is needed, your supervisor will enter your scheduled work hours into the payroll system. Please continue to monitor your FCC email account during this time. If you have any questions, email the Executive Director of Financial Aid at Bdayhoff@frederick.edu.
- Are there other ways I can receive financial support during this time of hardship?
Yes, Student Success funding is available. The Student Success Fund is designed to provide temporary, short-term, financial assistance in an emergency. The Student Success application is available online at https://www.frederick.edu/studentsuccess or you can email DPowell@frederick.edu for more information.
Advising & Support
- What if my class was canceled and I needed that class to complete my degree for Graduation this May?
Academic Advisors are ready to help you. Students concerned about the impact of a course cancellation on their ability to graduate should email emailadvising@frederick.edu or contact your regular advisor if you have one.
- How might this affect my plans for participating in the Graduation Ceremony?
The May 21, 2020 Commencement ceremony will be rescheduled for a later date when we are confident of the safety and well-being of our graduates and their guests. The new date of Commencement will be determined and communicated to students no later than April 15, 2020. The rescheduling of the Commencement ceremony will not affect students graduating, receiving degrees and certificates, and transferring to other institutions.
- What if I am concerned about the impact of the instructional change on a class grade?
Please contact your instructor about your concerns. You can also contact your regular advisor if you have one, or you can emailadvising@frederick.edu.
FCC Faculty are committed to your health and well-being and understand that the switch to an online format may cause uncertainty for some students. Please contact your instructor and an advisor to discuss your concerns. There may be some options in terms of grading, depending on your program, which may be possible during this time which an advisor or your instructor can support you in thinking about. (For example, an “Incomplete” which allow you to finish the course within a set time beyond the end of the semester, or an option to change your grade into a Pass/Fail)
- What services are available to me if I am a student with a disability or a student with a chronic health condition?
If you are currently served by the FCC Services for Students with Disabilities (SSD) office, please contact your advisor in the office if you have questions or need assistance with accommodations. If you are unsure who that is or if you don’t have an advisor in SSD, please contact the office directly with questions or concerns at DisabilityServices@frederick.edu or by calling 301-846-2408 (Voice). If you currently do not work with the Services for Students with Disabilities Office but develop the need for a temporary accommodation as the result of a change in your health or because your course moves online, please email DisabilityServices@frederick.edu or call 301-846-2408 (Voice) as soon as you recognize the need for the accommodation.
- What if I need to meet with an Academic Advisor? Will virtual advising be available?
Yes, advisors and counselors are ready to assist you. If you have an advisor, please contact them directly. Otherwise you can email emailadvising@frederick.edu or call 301-846-2471 to set up a virtual advising appointment (over the phone or via video chat).
- What if I had an appointment already scheduled with my Advisor?
Counseling and Advising will make accommodations to assist you with your advising needs through email, phone, or virtual advising, knowing all in-person appointments are canceled at this time. Please respond to your advisor, and they will make the appropriate accommodations.
- Will I have access to tutoring?
During this time, your best resource is your professor. They can answer questions, suggest great learning resources like videos and websites, connect you with classmates, and guide you through your course.
Also, you will find online tutoring in Blackboard for many introductory courses: English, writing for any course, accounting, math up to Calculus, statistics, biology, chemistry, economics, and computing. Click on the ONLINE TUTORING link in your course Blackboard site, under "Tools."
For helpful online resources: www.frederick.edu/tutoring
For more answers to your questions about tutoring: https://answers.frederick.edu
- What if I become ill or am caring for someone who is ill?
Please seek medical attention and follow the guidelines established by Frederick County authorities; updates are posted on the Frederick County website. Students who become too ill to continue with classes should email their individual instructors as well as StudentAppeals@frederick.edu.
- What if my circumstances change (I lose internet access, my computer breaks, I get ill, I am having childcare issues, etc.) and I am no longer able to continue in my online class, what do I do?
As soon as possible, email your professor, and/or your academic advisor. We understand there will be uncertainty during this time, and we are here to support you as needs arise.
- I am concerned about getting access to food during this time because I rely on College services like the Food Pantry in the Center for Student Engagement.
If you rely on services at the College to eat, please see below for options in the community while FCC’s food pantry is inaccessible. If you are concerned about access to food during this time, you can contact AdultServices@frederick.edu .
We are here to support you and connect you to the resources of our community. Here is a link to our resource directory: https://www.frederick.edu/student-resources/adult-services/community-resource.aspx
Community Agencies:
- What do I do if I am a National Guard Student and I have been or may be called up to provide support throughout the state
We thank you for your service during this time and will give you an opportunity like during all military service to make up the work. Please contact the Director of Veteran and Military Services, Rachel Nachlas, at rnachlas@frederick.edu to get support in coordinating this with your instructors.
- I am a Veteran and I am concerned about VA Housing Allowance payments if all courses switch to an online format.
Please contact the Director of Veteran and Military Services, Rachel Nachlas, at rnachlas@frederick.edu to get up-to-date information about this or if you have concerns. All FCC Credit Programs are approved by the VA for both in-residence and online delivery so our students benefits payments will remain the same for the rest of this term.
- How can I see the Student NewsBlasts that are sent by email to current students?
NewsBlasts include valuable information about resources and supports for FCC students from the Center for Student Engagement. NewsBlasts will be posted here by date.
- March 27, 2020 - Weekly NewsBlast
- April 3, 2020 - Weekly NewsBlast
- April 17, 2020 - Weekly NewsBlast
- April 24, 2020 - Weekly NewsBlast
- May 1, 2020 - Weekly NewsBlast
- May 8, 2020 - Weekly NewsBlast
- May 18, 2020 - Weekly NewsBlast
- May 22, 2020 - Weekly NewsBlast
- May 29, 2020 - Weekly NewsBlast
- June 5, 2020 - Weekly NewsBlast
- June 12, 2020 - Weekly NewsBlast
- June 19, 2020 - Weekly NewsBlast
- What if the company I work for has cut my hours or I lost my job?
There are many community resources available throughout Frederick County to assist you during this time.
- What if I need someone to talk to about how I am feeling?
There are many community resources available throughout Frederick County help you during this time.
General Information
- How can I see the Academic Calendar with important dates?
FCC Website lists dates on the following webpage: https://www.frederick.edu/student-resources/academic-calendar.aspx
- Is the Children’s Center open?
No, the Children’s Center is not open. Please continue to monitor www.frederick.edu for updates.
- What if I need to go to the FCC Bookstore?
The Bookstore is closed for walk-in business but continues to process orders made online for course materials and other merchandise during this time. All shipping charges have been waived beginning Friday, March 13. Please visit http://bookstore.frederick.edu/home to place your order. The Spring semester buyback scheduled for May 13, 14,18 and 19 will be conducted entirely online. Please check our website for updates and details. If you rented a textbook from the FCC Bookstore for the Spring semester, the return deadline of May 15 has been extended to June 15. Should you have any questions please email bookstore@frederick.edu, which is being monitored regularly and is the quickest and most efficient method to address your questions.
- My question hasn’t been answered, who do I contact?
Please contact us! We are here to support you. You can email Assist@frederick.edu with any questions you have or requests for support you need. You will hear back from us within 48 hours. We want to make this transition as easy as possible. If you need immediate attention, a student help line is available beginning March 16, 2020 from Monday through Friday, 9:00 a.m. to 3:00 p.m. at 301-846-2469.
Important FAQs for Continuing Education Students
This FAQ is developed for students enrolled in non-credit courses like Adult Education & ESL, Institute for Learning in Retirement, Kids on Campus, Thrive, Lifelong Learning, Career & Technical Training, Healthcare Careers, Hospitality, Culinary and Tourism, and Building Trades. A table of program area contacts can be found at the end of the document.
Class Information
- How will my course(s) be taught?
Courses will be taught according to FCC’s Essential Definitions of Learning Modalities - Online (ONL), Synchronous Remote (SR), or Hybrid Remote (HYR). Some face-to-face (F2F) classes have been approved and are noted as such.
- What can you expect across these different options?
- Where can I find updated course information?
Updates about your course can be found at our registration site frederick.edu/QuickEnroll. Feel free to reach out to a specific department noted below, or call our registration office at 301-624- 2888
- Will I be expected to come to campus?
If you are in a Structured Remote or Online course, you will not be required to come to campus for class sessions. If you are in a Hybrid Remote class, you will be expected to come to campus for some specific class sessions. These sessions will be scheduled during posted course times and should be listed in your course schedule.
- What can I expect if I come to campus?
Most campus buildings, offices, and common areas will remain closed to students and there will be few reasons for students to visit campus if they are not in a Hybrid Remote or Face 2 Face class. College services will be provided in a virtual format and your instructors, advisors, and college staff are prepared to provide a high level of service remotely.
Plan to arrive on campus as close to the start of class as possible. Social distancing protocols will be required and will include wearing facemasks and physical distancing of at least six feet will be required for all faculty, staff, students, and campus visitors. Everyone on campus will be asked to follow new signage for entering buildings and passing through hallways. Students and faculty will be asked to use college-provided hand sanitizer upon entering and exiting rooms, and learning spaces will be rearranged to comply with physical distancing guidelines.
There will not be many areas for students to wait before, between, or after classes. Social distancing guidelines – including use of masks and hand sanitizer – will be explained and enforced, and classrooms can be occupied by no more than ten people. Your instructor may ask you to wipe down spaces or equipment before or after use. Students who willfully violate social distancing rules may be asked to leave campus; this will be addressed as disruptive behavior under FCC’s Code of Student Conduct.
- What will happen to my class if the campus re-opens?
Online classes will not require in-person attendance even if campus re-opens during the final stage of the FCC Roadmap to Resilience & Recovery plan. Structured and Hybrid Remote CEWD classes may resume in-person attendance if the campus re-opens.
- What if my class includes online work but I can’t participate online?
FCC recognizes that there are factors that may make it difficult or impossible for you to participate in online classwork. If you are concerned about your ability to transition to an online course and would like to discuss alternatives, immediately email assist@frederick.edu, or contact the department noted below.
- How do I drop my class(es)?
You may officially withdraw from a class by completing the Drop/Transfer Form and submitting the form or by emailing your drop request to CERequest@frederick.edu.
- What kind of device or Internet connection will I need to participate in the online classwork?
You must have access to the Internet. A broadband Internet connection is preferred, but not required. We recommend that your device is current, and your software meets the necessary standards. CEWD courses will use Zoom, Blackboard, or other virtual learning platforms.
Please reach out to the program area noted below to learn about the online component of your class.
If your class is using Blackboard, you can verify that your device is up to date here. To check the supported browsers, plugins and operating systems supported by Blackboard, click here. There is also a Tutorial online as well as a link to download the (optional) Blackboard app. Note: It will be challenging to complete some courses on a cell phone; please be in touch with your faculty member or program contact below if you have questions about this.
CEWD Program and Department Contacts
Cost and Finances
- Can I receive a refund?
If your class is canceled by the college, you will receive 100% of applicable tuition and fees. If you drop a class, you will receive a refund according to the FCC Tuition and Fees policy.
- Will my automatic payment plan continue to withdraw funds?
No, if you current with the payment plan. Yes, if you are not current with the payment plan, payment(s) will continue to be automatically withdrawn from your checking/savings account or major credit card on the 5th day of each month that payment is due. If you have other questions, please call CEWD Registration at 301.624.2888 or email CERequest@frederick.edu.
- Are there other ways I can receive financial support during this time of hardship?
Yes, Student Success funding is available. The Student Success Fund is designed to provide temporary, short-term, financial assistance in an emergency. The Student Success application is available online at https://www.frederick.edu/studentsuccess or you can email DPowell@frederick.edu for more information.
Student Support
- What if I am concerned about the impact of remote learning on successfully completing a course?
CEWD Adjunct Faculty and program staff are committed to your health and well-being and understand that the switch to an online format may cause uncertainty for some students. Please contact your instructor or the program staff noted above about your concerns.
- What services are available to me if I am a student with a disability or a student with a chronic health condition?
If you are currently served by the FCC Services for Students with Disabilities (SSD) office, please contact your advisor in the office if you have questions or need assistance with accommodations. If you are unsure who that is or if you don’t have an advisor in SSD, please contact the office directly with questions or concerns at DisabilityServices@frederick.edu or by calling 301-846-2408 (Voice). If you currently do not work with the Services for Students with Disabilities Office but develop the need for a temporary accommodation as the result of a change in your health or because your course moves online, please email DisabilityServices@frederick.edu or call 301-846-2408 (Voice) as soon as you recognize the need for the accommodation.
- What if I become ill or am caring for someone who is ill?
Please seek medical attention and follow the guidelines established by Frederick County authorities; updates are posted on the Frederick County Health Department website. Students who become too ill to continue with classes should email their individual instructors or program staff noted above.
- What if my circumstances change (I lose internet access, my computer breaks, I get ill, I am having childcare issues, etc.) and I am no longer able to continue in my class, what do I do?
As soon as possible, email your instructor and/or program staff. We understand there will be uncertainty during this time, and we are here to support you as needs arise.
- I am concerned about getting access to food during this time because I rely on College services like the Food Pantry in the Center for Student Engagement.
If you rely on services at the College to eat, please see below for options in the community while FCC’s food pantry is inaccessible. If you are concerned about access to food during this time, you can contact AdultServices@frederick.edu .
We are here to support you and connect you to the resources of our community. Here is a link to our resource directory: https://www.frederick.edu/student-resources/adult-services/community- resource.aspx
Community Agencies:
- What if the company I work for has cut my hours or I lost my job?
There are many community resources available throughout Frederick County to assist you during this time.
Frederick County Workforce Services is more committed than ever to supporting local job seekers and businesses.
The Maryland Department of Labor has announced an updated process for filing Unemployment Insurance benefit claims, effective on Wednesday, April 1, 2020: https://www.dllr.state.md.us/employment/unemployment.shtml.
The Frederick County COVID-19 Joint Information Center:
- Frederick County Health Department
- Frederick County Government
- County Executive’s Office
- Office of Economic Development
- Animal Control Division
- Citizen Services Division
- Emergency Management Division
- Fire and Rescue Services Division
- Parks and Recreation
- Public Works Division
- Senior Services Division
- TransIT
- Utilities and Solid Waste Management Division
- City of Frederick
- Fort Detrick
- Frederick Community College
- Frederick Health Hospital
- Frederick County Public Libraries
- Frederick County Public Schools
- Frederick County Sheriff’s Office
- Frederick County State’s Attorney’s Office
- Frederick National Laboratory for Cancer Research
- Visit Frederick
- What if I need someone to talk to about how I am feeling?
There are many community resources available throughout Frederick County help you during this time.
General Information
- Is the Children’s Center open?
No, the Children’s Center is not open. Please continue to monitor www.frederick.edu for updates.
- What if I need to go to the FCC Bookstore?
The Bookstore will re-open for walk-in business but continues to process orders made online for course materials and other merchandise during this time. Please
visit http://bookstore.frederick.edu/home for the current bookstore procedures or to place your order. Should you have any questions please email bookstore@frederick.edu, which is being monitored regularly and is the quickest and most efficient method to address your questions.
- My question hasn’t been answered, who do I contact?
Please contact us! We are here to support you. You can email Assist@frederick.edu with any questions you have or requests for support you need. You will hear back from us within 48 hours. We want to make this transition as easy as possible. If you need immediate attention, a student help line is available from Monday through Friday, 9:00 a.m. to 3:00 p.m. at 301-846- 2469.
Help
Students should contact the IT Help Desk for Students with questions about online learning or assistance with technical problems.
If you have any other questions or concerns, email assist@frederick.edu or call (301) 846-2469.