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Communication Central

 

There are six open computer labs for student use.

Bess and Frank Gladhill Learning Commons
The Gladhill Learning Commons, located on the second floor of Linganore Hall, has computers for student use. They are equipped with the Microsoft Office Suite.

The Mac Lab, located in room F-107, is open to students enrolled in Computer Graphics and Digital Photography classes. The lab offers color printing for a small fee. Adobe's Creative Cloud software and other graphic software are available. The open MAC Lab hours are only for students to conduct classwork.

If you have questions, contact:
 
Michael Schlosser
Mac Lab Supervisor
301.624.2873
 
Additional computer labs are available:
 

 

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 

Computer Lab Locations & Hours
Location	Room	Hours
Disabilities Services             Assistive Technologies Lab	Annapolis Hall (A-105)	Monday: 8:30am- 7:00pm             Tuesday- Friday: 8:30- 4:30pm
Computing & Business Technology	Catoctin Hall (Room C209)	Monday: 9:00am - 4:00pm             Wednesday: 9:00am - 4:00pm             Thursday: 9:00am - 4:00pm             Days & times subject to change due to class schedules.
Gladhill Learning Commons	Linganore Hall (L-220)	Monday- Thursday: 7:45am- 8:00pm             Friday: 7:45am- 4:30pm             Saturday: 12:00pm- 3:00pm
MAC Lab	Visual and Performing Arts Center             (F-107)	Monday- Wednesday: 9:00am- 8:00pm             Thursday 9:00am - 4:30pm             Friday: 9:00am- 4:30pm             Saturday/Sunday - Closed
STEM Lab	Braddock Hall (B-212)	Monday-Thursday- 8:30am- 8:30pm             Friday- Saturday: open daytime
Open Lab	Student Center (H-200)	Monday- Thursday- 8:30am- 9:00pm             Friday- Saturday: open daytime

Continuing Education & Workforce Development (CEWD) students are required to create a student profile account. In order to accurately maintain your student information, please create and use only one profile. If you need assistance with your account, please contact 301.846.2400 or email [email protected].

To set up an account:

 

• Go to the Create a Student Profile page.


• Enter a username and password along with contact information (to receive registration confirmations and course updates) and then complete the form to set up your account.


• For guardians registering younger students, we ask that individual accounts be established for each child.

Forgot username or password?

 

• Go to the Sign In page and click “Forgot your password” to request a password reset. A reset link will be emailed to the address on file for your account. If you forgot your username, please contact us at 301.846.2426 or email [email protected] for assistance.

Note: CEWD students do not register for classes through PeopleSoft. For this reason, CEWD students may not have access to the PeopleSoft system.

How do I reset my network password?

All employees have access to the password self-service system. IT Users may reset their password at any time by registering with the new FCC password reset system. Registration needs to be completed only once. Here are some things you need to know to reset your password:
   

• Register to use the password self-service system at https://www.frederick.edu/staffsupport and click on the “Password Self-Service Registration” icon. Provide the system with two forms of authentication, i.e., mobile phone & alternate email and reset your password. 
• Option 1: To reset your password at any time after you have registered, visit https://www.frederick.edu/staffsupport, click on the “Reset Password” icon and follow the system’s instructions 
• Option 2: From an FCC computer, you can change password by holding CTRL-ALT_DEL on your keyboard and selecting change password. 
• Option 3: You may request a password reset by calling IT Help Desk on 2509 or in person by visiting the IT Help Desk located at Gambrill Hall, G-122. You will be required to show a valid FCC employee ID or driver’s license. 
• Passwords must be at least 12 characters long and include upper/lowercase letters, a number, and a special character • Passwords expire every ninety (90) days. 
• You will receive Password Expiration Notification Reminders from [email protected] (10,5, and 3 days before the password expires) 
• Your network account password provides access to College computers, Microsoft Outlook, Microsoft Office 365, Blackboard, PeopleSoft and other single sign-on systems

  
How can I access my Outlook email from home?
 
College email accounts serve as an official means of electronic communication. Students, faculty, and staff are expected to check their College email account regularly and use their College email account for all College-related communication.

Outlook Web Access Instructions

The steps below will help you log into your Outlook email account over the web.
 

• From a browser, go https://www.frederick.edu/faculty-staff.aspx
• Click on the Office365 icon and enter your FCC network credentials (FCC email address, and Network Password)  
•  Your FCC-Outlook email app will launch by default
• Set the Language and Time Zone (this is a onetime configuration only) as needed. 

Note: you may also access Outlook email through https://portal.office.com  
 
 How do I configure Outlook on my mobile phone?
 

• Download official Microsoft Outlook Application from Play store or App Store
• Sign in with your FCC credentials
• We do not support third party mail applications.

 
 How do I get a free copy of Microsoft Office?
 
The College does not offer free Office 365 copies. Active FCC Faculty, Staff and current Student have access to Office 365. Follow these instructions to get started:
 
Office365 Web Access Instructions

Option 1
Start by logging in 

• From a browser, go to https://portal.office.com  
• Enter your FCC network credentials (FCC email address, and Network Password)  
• Office 365 screen will come up and you will be able to navigate all apps available to you by clicking on the grid or “waffle” icon at the top left on your screen  
• From there you can launch Outlook, OneDrive, Teams, and all other Office apps…

Option 2
You may also access Office365 from https://www.frederick.edu/faculty-staff.aspx  

• Click on the Office365 icon and enter your FCC network credentials (FCC email address, and Network Password)  
•  Your FCC-Outlook email app will launch by default
• Click the “waffle” at the top left on your screen  to navigate or switch to OneDrive, Teams, and all other Office apps…

 
What is OneDrive for business?
 

Microsoft OneDrive for business is a tool to help you store and collaborate on files with co-workers. You can add any type of files to your storage area (photos, logos, documents). In addition, you can edit and create new documents from the browser and save them to your account. Collaboration is a huge part of OneDrive, you can share and work simultaneously, which is much more efficient than emailing documents back and forth.
 
Start by logging in to Office365 web access

Option 1

• From a browser, go to https://portal.office.com
• Enter your FCC network credentials (FCC email address, and Network Password)  
• Office 365 screen will come up and you will be able to navigate all apps available to you by clicking on the grid or “waffle” icon at the top left on your screen  
• From there you can launch Outlook, OneDrive, Teams, and all other Office apps…

Option 2
You may also access Office365 from https://www.frederick.edu/faculty-staff.aspx  

• Click on the Office365 icon and enter your FCC network credentials (FCC email address, and Network Password)  
•  Your FCC-Outlook email app will launch by default
• Click the “waffle” at the top left on your screen   to navigate or switch to OneDrive, Teams, and all other Office apps

Click here to access OneDrive Training resources.

How do I get access to SharePoint Shared Folders?
 
IT does not make decisions about granting individuals shared drive access. Network access requests and changes are initiated by managers, directors, AVPs, and VPs.  Please contact your appropriate supervisor so they can place a request to grant you access.
 
Accounts are disabled and/or deleted once employment has ended. This includes email, Peoplesoft, office 365 and other systems. Please contact Human Resources to reactivate accounts or for other questions.
 
How do I request a new employee network account?
 
Supervisors, office managers, department chairs, and VPs may request network accounts for new employees at least one week prior to their first day of employment through the Helpdesk system. Please follow the directions provided by Human Resources. Below are instructions for opening a request
 

• Login https://servicedesk.frederick.edu
• Complete the appropriate account request form in the Service Desk – Request Catalog.
• From Request Catalog, navigate to “Network account/network access” and then select and complete the “New hire” form.
• Submit your request.
• Supervisors will receive an email with the network account information for their new direct report.

 
How do I request phone for new employees?
 
If a physical desk phone is needed, supervisors, office managers, department chairs, and VPs may request a desk phone for new employees at least one week prior to their first day of employment through Helpdesk. Softphone capabilities can be used as well for employees. Please follow the below instructions:
 

• Please complete the appropriate request form in the Service Desk – Request Catalog.
• From Request Catalog, navigate to “Phones or Voicemail” and then select and complete the “Request New Desk Phone.”
• Supervisors will receive an email with phone and extension assignment information for their new direct report.
• Click here to access phone and voicemail training

 
What is Jabber? How does it work?
 
Cisco Jabber is part of the communications system that simplifies communication and enhances productivity by unifying presence, instant messaging, video, voice messaging, desktop sharing, and conferencing capabilities into a secure easy-to-use app.​ Follow the link for Jabber use instructions.
 
​Cisco Jabber is available for Windows and Mac
 
 How do I request new computer equipment or software? (PC, mouse, monitor...)
 
Supervisors, office managers, department chairs, and VPs, and authorized staff may request new hardware purchases. To do so, please follow these instructions:
 

• Complete the appropriate “Purchase Order” form located in the Service Desk – Request Catalog.
• From Request Catalog, navigate to “Purchase Order/Hardware or Software” and then select and complete the request form.
• Submit the form.
• You will be contacted for further details as needed.

 
How do I disable staff network access? 
 
Work with human resources and follow the separation from employment procedures.  
 
 Can former employees have network access?
 
Former employees are not given access back to network resources.
 
How do I reset the FCC Alert password?
 
To reset your FCC alert password, go to www.frederick.edu and click on “Faculty & Staff” near the top right of the page. Then select the FCC Alert link from the center menu bar. Once on the FCC Alert login page, click the “forgot password” link to reset your account. 

Please note, your username for FCC Alert does not have to be the same as your network username for other FCC systems. Users can create their own username and password when signing up for FCC alerts.

If you forgot your username, you can also select the “forgot username” link from the FCC Alert login page. The system will provide you with your login information based on the mobile number or email address associated with your account.
 
How do I clear my cache and cookies?
 
Google Chrome:

• Open Chrome
• On your browser toolbar, click the Chrome Menu on the top right of the browser window.
• Point to More Tools, and then click Clear browsing data.
• In the “Clear browsing data” box, click the checkboxes for Cookies and other site and plugin data and Cached images and files.
• Use the menu at the top to select the amount of data you want to delete. Choose the Beginning of time to delete everything.
• Click Clear browsing data.
• Close the Google Chrome window and reopen.

 
Microsoft Edge:

• In the Edge browser:
• Click on the Edge menu (3 dots) on the top right-hand side
• Click on Settings
• On the left-hand side, click Cookies and site permissions
• Under the Manage and delete cookies and site data section click See all cookies and site data
• A new dialogue box will open 
• Click Remove all
• A new dialogue box will open
• Click on Clear and wait for that dialogue box to exit
• Close all open Edge instances and therefore all tabs

 
Firefox:

• Open Firefox and click on the three horizontal lines in the upper-right corner to open the menu.
• Select "Settings" from the menu. If you're on a Mac, it's "Preferences."
• In the left sidebar, click on "Privacy & Security."
• Scroll down to the "Cookies and Site Data" section.
• Click on the "Clear Data" button.
• In the pop-up window, make sure both "Cookies and Site Data" and "Cached Web Content" are selected.
• Click "Clear" to remove the cookies and cache.

How do I receive IT Training?
 

The IT department works in partnership with The Center for Teaching and Learning, the Administration, and Human Resources to provide training in the areas of software applications, technology use, classroom technologies, and cybersecurity awareness to FCC employees. Please follow the links to some of the most common training resources.

IT training site
LinkedIn
Cybersecurity Resources
PeopleSoft Training
Classroom Technology Resources
 

https://frederick.omnilert.net/subscriber.php

• Click on the IT-Helpdesk link or request IT assistance (link should open on a new window) 

• Log in to the ServiceDesk using your FCC username and password as needed and create a new request by selecting your request type from the Request Catalog located under the FCC logo. 
  Please be as detailed as possible and submit your request.  

• Once your request is received at our end, a Helpdesk technician will reach out for resolution. 

 

Contact                                           
IT Helpdesk @ 301846.2509  

Location                                         
Gambrill Hall (G-122)

 
 

• Download official Microsoft Outlook Application from Play store or App Store 
• Sign in with your FCC credentials 
• We do not support third party mail applications.

Option 1 

Start by logging in  

• From a browser, go to http://portal.office.com   

• Enter your FCC network credentials (FCC email address, and Network Password)   

• Office 365 screen will come up and you will be able to navigate all apps available to you by clicking on the grid or “waffle” icon at the top left on your screen   

• From there you can launch Outlook, OneDrive, Teams, and all other Office apps… 

Option 2 

You may also access Office365 from https://www.frederick.edu/faculty-staff.aspx   

• Click on the Office365 icon and enter your FCC network credentials (FCC email address, and Network Password)   

•  Your FCC-Outlook email app will launch by default 

• Click the “waffle” at the top left on your screen to navigate or switch to OneDrive, Teams, and all other Office apps. 

College email accounts serve as an official means of electronic communication. Students, faculty, and staff are expected to check their College email account regularly and use their College email account for all College-related communication. 
 
Outlook Web Access Instructions 
 
The steps below will help you log into your Outlook email account over the web. 
  

• From a browser, go https://www.frederick.edu/faculty-staff.aspx
• Click on the Office365 icon and enter your FCC network credentials (FCC email address, and Network Password)
•  Your FCC-Outlook email app will launch by default
• Set the Language and Time Zone (this is a onetime configuration only) as needed.

http://portal.office.com

 

Email Procedures

College email accounts serve as an official means of electronic communication. Use of College email accounts is limited to educational purposes and legitimate business of the College. Users must abide by all College policies and procedures and federal, state, and local laws. Users must be aware of the legal risks of using email. If any user sends or forwards emails with libelous, defamatory, offensive, discriminatory, or obscene remarks, the user can be held responsible.

Email is intended for communication between individuals and clearly designated groups of individuals and should not be used for mass broadcasting or the wide distribution of large attachments. Only authorized users may send email to all faculty and staff. General announcements intended for the College community should be posted on Communication Central. Requests for use of the email system for marketing to prospective or current students must have prior approval by the Chief Technology Officer and Director of Marketing.

The College may send official correspondence to members of its community via email. Students, faculty, and staff are expected to check their College email account regularly. College employees are expected to use their College email account for all College-related communications.

 

User Responsibilities

• Use electronic mail in a responsible manner consistent with other business communications (e.g., phone, correspondence).
• Safeguard the integrity, accuracy and confidentiality of College electronic mail.
• Only use mail accounts assigned to them.
• Remove mail from their mailbox consistent with College, departmental or electronic mail administrator message retention policies and standards. 

Unacceptable User Behavior

• Sending any unsolicited mail or materials that are of a fraudulent, pornographic, defamatory, harassing or threatening nature.
• Posting materials that violate existing laws or College codes of conduct, are inconsistent with the College mission, or are commercial advertisements or announcements on any electronic bulletin boards.
• Forwarding any other form of unnecessary mass mailing (such as chain letters) to College or external electronic mail users.
• Using electronic mail access to unlawfully solicit or exchange copies of copyrighted software.

Security and Confidentiality Standards

• The College considers an electronic mail message as a personal or business correspondence; therefore, it should be dealt with in the same manner.
• The College considers electronic mail messages the property of the sender and/or receiver. Although the messages are considered the property of the sender and/or receiver, these messages are stored on College computer systems, and the College is therefore responsible for the administration of electronic mail.
• The right to privacy is not inherent on an electronic mail system, especially one connected to the Internet.
• The College will not monitor the content of electronic documents or messages; however, the privacy of documents and messages stored in electronic media cannot be guaranteed. Electronic documents and messages may be readable to maintenance, security and troubleshooting staff while performing their job functions. Such access occurs only when a problem in the software or network arises. Additionally, electronic mail may pass out of one computer environment, across a network, and into another totally different computer environment even within the College system. The level of security over your message is affected each time the computer hardware, software and environment change. Untraceable leaks may occur.
• If there is a College investigation for alleged misconduct, the President or their designee may authorize that electronic mail or files be locked or copied to prevent destruction and loss of information. Additionally, the College may monitor the content of electronic documents and messages, or access electronic mail backups or archives as a result of legal discovery, writ, warrant, subpoena, or when there is a threat to the computer systems integrity or security.
• The confidentiality of the contents of electronic mail messages that include certain types of information (e.g., student related, medical, personal) may be protected by FERPA and/or the Electronic Communications Privacy Act of 1986.
• The authenticity of an electronic mail message cannot be assured due to the state of present electronic mail technology. This means that the authorship or source of an electronic mail message may not be as indicated in the message.

Use Standards

• Individuals are prohibited from using an electronic mail account assigned to another individual to either send or receive messages. If it is necessary to read another individual’s mail (e.g., while they are on vacation, on leave, etc.), message forwarding should be requested from the electronic mail administrator.
• College electronic mail users are encouraged to use these communications resources to share knowledge and information in furtherance of the College’s missions of instruction, research and public service. Occasional and incidental social communications using electronic mail are not prohibited; however, such messages should be limited and not interfere with an employee’s job function.
• Individuals with email ids on College computer systems are prohibited from sending messages which violate existing laws or College codes of conduct or policies; are inconsistent with the College mission; or are advertisements or announcements for a commercial business.
• Authorized users should not “rebroadcast” information about significant issues obtained from another individual in respect to that individuals’ reasonable expectation of confidentiality.
• Authorized users are prohibited from sending, posting or publicly displaying or printing unsolicited mail or materials that is of a fraudulent, defamatory, harassing, abusive, obscene or threatening nature on any College system. The sending of such messages/materials will be handled according to current College codes of conduct, policies and procedures.
• The College accepts no responsibility for the content of electronic mail received. If a student receives electronic mail that they consider harassing, threatening or offensive, they should contact the Center for Student Engagement for assistance.
• Users should remember federal and state laws and College policies against racism, sexism and sexual harassment exist. Additionally, the College has special concern for incidents in which individuals are subject to harassment or threat because of membership in a particular racial, religious, gender or sexual orientation group.

All users must acknowledge that they have read and agreed to the complete Technology Use Policy and Procedures to access services and systems on the FCC network.

PeopleSoft Campus Solutions is the system where employees can access their class schedules, class rosters, and enter student grades.

Access PeopleSoft Campus Solutions

Login by entering your FCC network ID and password. You may reset your password by using the “Reset my password” link.

PeopleSoft Faculty Support
 

• PeopleSoft CS92 Faculty Navigation Guide


• PeopleSoft CS92 Staff Navigation Guide

PeopleSoft HR

The PeopleSoft Human Resources Management System, known as PeopleSoft HR, is where faculty and staff can access the Time and Absence system, view their paystubs, and retrieve W2’s.

Access PeopleSoft HR

Login by entering your FCC network ID and password. You may reset your password by using the “Reset my password” link.

Printing Services, located in the Upper A/B Knuckle (directly above the mail room), is equipped with black & white and color copiers to produce materials for faculty and staff. We offer a variety of colors, sizes and weights of paper, bindery equipment including spiral, saddlestitch and glue padding, and a folder that can finish your job to fit your needs. You can use Printing Services to print your syllabus and tests, color brochures and postcards, posters (up to 11x17), tickets, programs for events, NCR forms and a variety of materials for classroom or office use.

If you need marketing materials, contact the publications office first and they will work with you to design the materials you want printed.

Printing Services also provides FCC letterhead and envelopes. These items, along with copies, are charged back to your department or office at the end of each month.

Printed but unused paper is used to create scratch pads of various sizes, which are always available for your doodling and note taking needs.

Documents you need copied can be sent as attachments to email in Word or pdf formats. Include the number of copies, date required, department name and any other important details such as stapling, folding, or color of paper. You’ll receive an email when your tests, syllabus or class notes are available for pick up at Printing Services.

If you would rather stop by Printing Services, we can answer any questions or discuss available options while you fill out a request form for the copies you need.

The days leading up to the start of a new semester are a very busy time in Printing Services. Please plan to submit your materials at least one week before you need them. There may be other times when you have a last minute request and we will be able to help you. Please call 301.846. 2454 before you stop at Staples or Kinkos!

Reporting Phishing in FCC Outlook Email

Did you know you can report phishing email in the web and desktop versions of Outlook? 
The IT department highly encourages FCC students and employees to report suspicious email messages by following the instructions in this notification. Outlook will remove reported messages from your inbox for further investigation by the FCC Network Security team. 

Phishing Reporting Instructions:

Outlook Web Access

1. Click on the email that you would like to report as Phishing. 
2. Click the on the 3 dots at top right-hand side of the email to display email options.
3. Choose Report to report the email as phishing.

Outlook Desktop Version

1. In Outlook, highlight the email that you want to report as Phishing. 
2. In the top Ribbon, you should have a "Report Message” drop down selection.
3. Choose Phishing to report as phishing. 

Note: The Outlook email reading pane needs to be enabled for the report button to be available.
 
Remember, whenever in doubt, do report any suspicious email to the FCC-IT Helpdesk by calling 301.846.2509, or online at FCC- Helpdesk . Furthermore, discard suspicious emails, or follow the Outlook reporting instructions.
 

25Live is a web-based scheduling interface. The software provides an online availability calendar, scheduling system, and data repository for events held at the College. 25Live enables authorized members of the FCC community to view space availability and to request use of the College’s space.


Who can access 25Live?

Any staff or faculty with an active FCC user ID and password can log into 25Live to check availability of space and request a reservation.


What are the recommended browsers?

• Google Chrome
• Mozilla Firefox
• Apple Safari
• 25Live supports the latest version for each of these browsers as well as two major versions back, except for Internet Explorer. Minor display variations may occur between browsers.

 

Logging In

Open the 25Live URL: https://25live.collegenet.com/frederick from one of the recommended browsers. Click on the “Sign In” link at the top right or bottom left of the page. Please note that you may have to enable pop-ups for this website. You will enter your FCC user ID and password to log in. If you have any issues logging in, contact Facilities Planning by emailing facility.

For step-by-step instructions, use the 25Live Guide.

Back to IT Services

IT will assist requestors with the purchase, installation, and configuration of approved software. Because we are not subject matter experts at all software packages, support requests for departmental specific software will be best effort. Please call #2509 for additional information.

 

All users must acknowledge that they have read and agreed to the complete Technology Use Policy and Procedures to access services and systems on the FCC network.